Find answers to common questions about our custom patch services. Can't find what you need? Contact us.
FAQ
General Questions
What types of custom patches do you offer?
We offer a wide variety of custom patches including embroidered patches, woven patches, PVC patches, leather patches, chenille patches, iron-on patches, velcro patches, and more. Each type has its own unique characteristics and applications.
What is the minimum order quantity?
Minimums start at 10 pieces for most embroidered, woven, chenille and PVC patches, and at 25 pieces for leather, printed, flex and DTF. Every product page shows its minimum and all of its price breaks.
How long does it take to receive my order?
Production time is typically 7-10 business days after artwork approval. Shipping time depends on your location and chosen shipping method. Rush orders are available for an additional fee.
FAQ
Design & Artwork
Do you provide design services?
Yes! Our experienced design team can help create your custom patch design. We also offer vector art services and embroidery digitizing to ensure your design translates perfectly to a patch.
What file formats do you accept?
We accept various file formats including AI, EPS, PDF, PNG, JPG, and more. Vector files (AI, EPS) are preferred for the best quality results.
Can you match specific colors?
Yes, we can match Pantone colors and provide color matching services. We'll send you a digital proof for approval before production begins.
FAQ
Pricing & Payment
How is pricing determined?
Pricing depends on factors such as patch size, complexity, quantity, patch type, and backing options. Contact us with your specifications for a detailed quote.
Do you offer bulk discounts?
Yes, we offer volume discounts for larger quantities. The more you order, the better the per-piece price becomes.
What payment methods do you accept?
We accept major credit cards, PayPal, bank transfers, and for established customers, we offer net payment terms.
FAQ
Quality & Guarantee
Do you guarantee your work?
We stand behind our quality with a 100% satisfaction guarantee. If you're not completely satisfied with your patches, we'll make it right.
Can I see a sample before placing a large order?
Yes, we offer sample services. You can request a free sample pack or order a custom sample of your specific design before committing to a full production run.
What if I'm not happy with my order?
Customer satisfaction is our top priority. If there's an issue with your order, contact us immediately and we'll work to resolve it quickly and fairly.